Refund policy

🔁 LVLUP Return & Refund Policy

At LVLUP, we stand behind the products we create and the mission we believe in. If something’s not right, we’ll make it right — with our 30-day 100% money-back guarantee.

✅ Return Eligibility:

You have 30 days from the date of delivery to request a return.

To be eligible:

• The item must be unworn, unused, and in original packaging

• All tags must be intact

• Proof of purchase (receipt or order confirmation) is required

📦 How to Start a Return:

Please email social@letslvlup.com with the

 subject line: Refund - [Your Full Name] - Order #[Your Order Number]

Include any relevant details or concerns. Our team will respond with return instructions and a shipping label if approved.

Important: Items sent without prior authorization will not be accepted.

⚠️ Damaged, Incorrect, or Defective Items:

If your item arrives damaged, defective, or not what you ordered, contact us immediately at social@letslvlup.com so we can fix it fast.

🚫 Non-Returnable Items:

We do not accept returns on:

• Perishable goods (e.g., food)

• Custom/personalized items

• Personal care products

• Hazardous materials or flammable goods

• Gift cards

• Final sale items

Have questions about a specific item? Reach out before purchasing.

🔄 Exchanges:

To make an exchange, please initiate a return and place a new order after approval.

🇪🇺 European Union Customers:

For orders delivered within the EU, you have a 14-day cooling-off period to cancel or return your item for any reason. Items must be in original condition with proof of purchase.

💵 Refunds:

We will notify you once your return is received and inspected. If approved, refunds are issued to your original payment method within 10 business days.

If you haven’t received your refund after 15 business days, please contact social@letslvlup.com.